Shipping Policy

Effective Date: 20 July 2026

Last Updated: 20 July 2026

At Marshall Service Center, we provide convenient pickup and delivery services for customers requiring repair of Marshall speakers, soundbars, amplifiers, and other compatible audio devices. This policy explains how our pickup, repair, and return delivery process works.

1. Service Areas

Our pickup and delivery services are available across Mumbai, Navi Mumbai, Thane, and selected nearby locations. Service availability may vary depending on your location.

2. Booking a Repair

Customers can schedule a repair by submitting a service request through our website, contacting us by phone, or reaching out via WhatsApp. Once your request is received, our support team will confirm the pickup schedule.

3. Pickup Process

• Pickup is arranged from the customer's provided address.
• Pickup charges, if applicable, will be communicated before confirmation.
• Customers should securely pack the device before handing it over.
• Please remove personal accessories or items that are not required for repair.
• A service acknowledgement or job reference number will be provided when the device is collected.

4. Repair Turnaround Time

Repair time depends on the nature of the fault and spare part availability. Estimated turnaround times are:

• Minor repairs: 1–3 business days
• Board-level repairs: 3–7 business days
• Repairs requiring special spare parts: 7–15 business days

These timelines are estimates only and may vary depending on the technical diagnosis and spare parts availability.

5. Return Delivery

Once the repair is completed and payment formalities (if applicable) have been completed, the repaired device will be delivered to the customer's registered address or made available for collection from our service centre.

Customers will be notified once the repair has been completed.

6. Pickup & Delivery Charges

Pickup and delivery charges may vary depending on the service location, distance, and service requirements. Any applicable charges will be communicated before the repair process begins.

7. Courier Delays

Where a courier service is used to return repaired devices, delivery timelines are subject to the courier partner's operations. Marshall Service Center is not responsible for delays caused by weather conditions, transportation disruptions, strikes, natural disasters, public holidays, or other events beyond our reasonable control.

However, we will assist customers with shipment tracking whenever possible.

8. Device Inspection

Every device is inspected before and after repair. Customers are encouraged to inspect the device upon delivery and report any concerns within 24 hours of receiving it.

9. Service Limitations

Pickup and delivery services may not be available in every location. Marshall Service Center reserves the right to modify service areas, delivery schedules, and pickup arrangements based on operational requirements.

10. Contact Us

If you have any questions regarding pickup, repair status, or delivery, please contact us.

Marshall Service Center
Phone: +91-9619031803
Email: info@marshallservicecenter.com
Website: https://marshallservicecenter.com