Cancellation Policy

Cancellation Policy

At Marshall Service Center, we understand that plans may change. This Cancellation Policy explains how customers can cancel or reschedule repair appointments and how advance payments or inspection charges are handled.

1. Cancelling a Repair Booking

Customers may cancel a repair booking at any time before the scheduled pickup or service appointment by contacting our customer support team via phone, email, or WhatsApp.

If the booking is cancelled before our technician or pickup partner has been dispatched, no cancellation charges will normally apply.

2. Rescheduling an Appointment

Customers may request to reschedule their pickup or service appointment, subject to availability.

We recommend informing us as early as possible so we can arrange a convenient alternative time.

3. Cancellation After Device Pickup

If a customer requests cancellation after the device has already been collected or inspected, any applicable diagnostic, inspection, pickup, transportation, or administrative charges may be deducted before processing any eligible refund.

If repair work has already started or special spare parts have been ordered specifically for the customer's device, the advance payment may not be refundable.

4. Advance Payments

For certain repairs, an advance payment may be required before work begins.

  • If the repair is cancelled before any repair work has started and before special spare parts have been ordered, eligible advance payments will be refunded after deducting any applicable inspection or pickup charges.
  • Once repair work has commenced or special-order parts have been procured, advance payments are generally non-refundable.

5. Repair in Progress

After the customer has approved the repair estimate and repair work has started, cancellation requests may not be accepted because labour and replacement parts may already have been allocated to the repair.

6. Refund Processing

Where a refund is approved, it will normally be processed using the original payment method within 7–10 business days, depending on banking and payment processing timelines.

7. Cancellation by Marshall Service Center

Marshall Service Center reserves the right to cancel or reschedule a service appointment due to circumstances beyond our reasonable control, including technician unavailability, severe weather, transportation disruptions, or unforeseen operational issues.

In such cases, customers will be informed promptly, and any eligible advance payment will be refunded if the service cannot be provided.

8. Contact Us

If you wish to cancel or reschedule your repair booking, or have any questions regarding this Cancellation Policy, please contact us: