Privacy Policy

Effective Date: 20 July 2026

Last Updated: 20 July 2026

Marshall Service Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our repair services.

By using our website, booking a repair service, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you submit a booking or enquiry through our website, we may collect the following information:

Full Name
Mobile Number
Email Address (if provided)
Pickup or Service Address
City or PIN Code (if provided)
Device Model
Description of the reported issue
Preferred pickup or appointment date and time
Any additional information voluntarily provided by you

We also automatically collect limited technical information, including:

IP Address
Browser Type
Device Information
Operating System
Website Usage Information
Cookies and Analytics Data

2. How We Use Your Information

Your information is used to:

Process repair bookings.
Schedule pickup and delivery.
Contact you regarding your repair request.
Provide repair updates and customer support.
Prepare repair estimates and invoices.
Improve our website and services.
Maintain security and prevent fraudulent activity.
Comply with legal obligations where required.

We do not sell or rent your personal information to third parties.

3. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse visitor traffic, and enhance user experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

4. Sharing of Information

We may share your information only when necessary with:

Pickup and delivery partners.
Payment service providers (if online payments are available).
Technology or website service providers.
Government or regulatory authorities where required by law.

These parties receive only the information necessary to perform their services.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain customer information only for as long as necessary to:

Complete repair services.
Maintain service records.
Meet legal, accounting, or regulatory requirements.
Resolve customer support issues.

After this period, information may be securely deleted or anonymised.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

8. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

9. Your Rights

You may contact us at any time to:

Request access to your personal information.
Correct inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent for marketing communications (if applicable).

We will respond to reasonable requests in accordance with applicable laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Marshall Service Center
A501, 5th Floor, Morya Landmark – 1,
Off New Link Road, Behind Crystal Plaza,
Near Infinity Mall, Andheri West,
Mumbai – 400053

Phone: +91-22-42939350
Email: info@marshallservicecenter.com
Website: https://marshallservicecenter.com